Physicians Associates LLC at 5540 East Grant Street Suite A, Orlando

Contacts

• Phone: +1 407-658-8866
• Address: 5540 East Grant Street Suite A, Orlando, FL 32822
• Website: paof.com
• Types: Establishment   Health   Doctor  

Reviews of Physicians Associates LLC

• 1

  Catherine Parks

  Posted at Mar, 08 2019
  I'd give no stars, if possible. I gave this place plenty of chances to get their act together. My family of four were patients for 3 years...all the while having problems with insurance issues (that the office should handle but we had to be the go between for them). Today was the last straw...I show up for an appointment for med refill and Dr Frank wanted to charge me $100 for an appointment I didn't have on my calendar. They could have told me this BEFORE I showed up or when I made this appointment. She knew I needed a refill but wanted $50 in addition to my copay to see me. We've waited literally hours from our appointment time while they catch up. I've had to chase down referrals...one was still outstanding.
  I let them know we will never return...they didn't care. It's not because they are that great, I really think they are that stupid.
  At one point during the 3 years we saw them, I had to actually schedule an appointment to speak with Dr Frank about the problems we were having with the office and customer service. And they made me pay a co-pay for what was essentially a bogus medical appointment.
  BEWARE of your care with this group. They will take any fee they can get out of you. I have always completed the surveys they send in the mail - it has made no difference. I will file a complaint against Dr Frank for not seeing me to fill my prescription. I gladly move on from that nightmare of an office. My only hope is they experience the same care and customer service they provide to their patients. Maybe that will eventually result in the correct changes needed to make that office viable. I'm also concerned for all the elderly patients I see in the waiting room...I sincerely hope they aren't taking advantage of them with the fees my family has had to endure. For instance, I have 2 boys who are treated for ADHD. Dr Mestre made us come in every month (costing $60) to get their prescription, when the law requires every 3 months. He blamed it on their lawyers. It is a truly sad situation. Beware of this practice!

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